The supply of our product(s) to you is made on the basis of the terms and conditions that you agreed to when you ordered them. However, if you’re not happy with your products for any reason, please email us at email@example.com so we can sort this out for you. Please include your order number and order date in the email.
You have 14 days to cancel and then return this item from date of receipt of any items which you want to return. Any cancellation and return made after this date will not be eligible for a refund. The item must be unopened, unused and in its original saleable condition without damage, unless the product is faulty or not as described. The card used to make the original purchase will be instructed by us to have it credited with the refund amount as soon as possible and within 14 days after we have received your return in accordance with this returns policy.
You have a legal right to cancel your contract for the order you have made with us at a distance, as part of the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, within 14 calendar days (starting from the day you received your order from us) following your order date, but you must send the goods back to us promptly in accordance with this returns policy being that they must be received by us by no more than 14 calendar days from your cancellation of it. If you wish to do this and we have already despatched the goods under your order you must return the goods to us unopened and unused in the same packaging that they were contained in so that they can be taken back into stock by us in a saleable condition. The tamper-proof tab on the box must not be broken, if it has been broken, then the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will not apply to you, for a right for you to cancel the order.
Where the order is returned either because the goods are not as ordered or are faulty or you have the right under the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, then unless you want replacement goods, any charge we have made to you for such returned goods including the basic postage cost of them being sent to you, will be refunded. Where fewer items are returned by you than was originally sent (so a part return) the cost only of those items and a proportion of the basic postage cost, will be refunded. However, no refund will be given for the cost of any enhanced service delivery costs you opted for and which we incurred in sending them to you in the first place.
You are responsible for the costs of safe return and postage or despatch back to our returns address. If you want to cancel your order, then please contact us within that 14-day period to cancel your order and return your order after informing us via email (firstname.lastname@example.org) or in a letter. If you do not return the items in their original, unused and unopened packaging and within 14 days of informing us of the cancellation, you forfeit your right to a refund. We would advise that you have assigned for service or tracking so that it helps prove that you had in fact sent it back as it is your responsibility to prove this to us.
Zones 2, 3, 4, 5 (Austria, Belgium, France, Germany, Ireland, The Netherlands, Portugal, Spain and Sweden)