Terms & Conditions

 
Terms of Website Use and Provision of any Goods or Services
This website is operated by APOTHEM Labs Limited, an English limited liability company with registered number 11776595 and whose address is at APOTHEM Labs Ltd Suite 118.  8 Duncan Street. London. N18BW. Throughout this website, the terms “we”, “us” and “our” refer to APOTHEM. The terms “you” and “your” refers to you, the user of this website.

Definitions:
‘Affiliate’ means, with respect to APOTHEM, any entity that directly or indirectly controls, is controlled by, or is under common control with APOTHEM, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.

‘Customer’ means a customer of APOTHEM who enters into a Customer Contract.

‘Customer Contract’ means a contract entered into between APOTHEM and a Customer for products and/or services to be supplied by APOTHEM.

‘Data Protection Legislation’ means for the United Kingdom, the Data Protection Act 2018 as amended, replaced or superseded from time to time, including without limitation the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council (“GDPR”) and in respect of the United Kingdom, any data protection laws substantially amending, replacing or superseding the GDPR following any exit by the United Kingdom from the European Union or the European Economic Area (as applicable). For the avoidance of doubt, ‘personal data’, ‘data controller’, ‘data subject’, ‘data processor’ and ‘processing’ shall be as defined in the Data Protection Legislation.

‘Other Services’ means third party products, applications, services, software, products, networks, systems, directories, websites, databases and information which the APOTHEM website links to, or which we may recommend to any Visitor to this website.

‘Submitted Data’ means electronic data, text, messages, webchat, communications or other materials submitted to and stored within the website by a Visitor or a Customer to the website, which may include, without limitation, personal data.

‘Visitor’ means any person who accesses and uses the APOTHEM website and who is not also a Customer.

Unless the context otherwise requires: (a) words in the singular shall include the plural and in the plural shall include the singular; and (b) a reference to one gender shall include a reference to the other genders; and (c) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

  1. General

APOTHEM provides this website, including all information, tools, links, services and goods available from this website to you, only on the basis that you agree to these terms and conditions (“Terms”). In addition to the Terms, any other terms and conditions, the cookie policy and the Privacy Notice, form a part of the terms of your use of this website. If you do not agree to the Terms you must leave this website now. Your continued use of this website constitutes your express agreement that in doing so, you are agreeing to the Terms and any other applicable terms and policies, as aforesaid, unless you have objected to the opt-in to marketing, having been given the right to do so.

Unless we have provided other terms to you for the purchase of any goods or services from us, these Terms shall also apply to that purchase. That purchase shall also be subject to our other policies that apply, for example our returns and delivery policy. 

If you are visiting this website from a business or company, then these Terms shall apply as for you and that business and/or company and you hereby agree that you are authorised to bind that business or company to these Terms.

Nothing in these Terms constitutes an offer to provide you with any goods or services and any such goods or services shall only be provided to you, once we have accepted your payment and confirmed that we will deliver those goods or services to you. Any delivery of any goods or services even if accepted by us, are subject to the availability of those goods or services and we reserve the right to cancel that order without any further liability to you and refund you any sums that you have paid to us. Any delivery date stated by us is an estimate only and time shall not be of the essence in delivering any goods or services to you. APOTHEM is only responsible for this website and any other APOTHEM website but has no responsibility for any third-party website or link provided as from this website.

Any new features or tools which are added to this website or any linked e-commerce site which we operate as our store, shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes and those new Terms.

For the avoidance of doubt, you may be subject to such additional terms or cookies as from an e-commerce site and the owner of that site. Our e-commerce store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our goods and services to you.

  1. Terms of Website Use 

Whether you are a Visitor or a Customer, you agree to abide by the terms of use of the website, which govern the basis upon which a Visitor or a Customer may visit the website whether they purchase any goods or services or not. These Terms (together with any other documents or policies referred to in it) tell you the terms of use on which a Visitor or Customer can access and use the website. These Terms apply to all Visitors and Customers whether they are browsing, enquiring, registering, messaging, webchat, providing any Submitted Data or otherwise making use of any publicly available information, data or goods or services on this website. Your submission of personal information through the website and/or any e-commerce store operated by us is governed by our Privacy Policy. Click here to view our Privacy Policy. In the processing of any personal data we shall comply with Data Protection Legislation.

We may update our website from time to time and may change any of the goods or services offered or described on it at any time, including any formulations, content, descriptions and data published on it or referred to from it. We do not guarantee that the website, or any content on it, will be free from defects, errors or omissions. Furthermore, any of the content on the website may be out of date at any given time, and we are under no obligation to update it. No reliance should be placed on any material or data displayed or accessed on the website unless we have entered into a Customer Contract with you and that Customer Contract confirms any information upon which you wish to rely, within it.

We do not guarantee that the website or any content on it, will always be available, uninterrupted or error free and no liability shall be accepted by APOTHEM for any failure of the website, including as a result of that, any failure for you to place any order on or through it. We may suspend, withdraw, discontinue or change all or any part (including your access) of and to the website without notice.

Information, data, goods, services and materials displayed on the website may not be owned by APOTHEM and accordingly in the event that any of that information or material is expressed as being copyrighted or owned by a third party, you may not reproduce any of that without obtaining a valid licence to do so. You also have no right to copy or reproduce any of the materials on our website in which we own the copyright without our express prior written consent and if such consent is forthcoming, you must acknowledge in each copy of those materials that APOTHEM or the applicable APOTHEM Affiliate, is the copyright owner of those materials and reserves all of its rights to them.

Whenever you make use of an APOTHEM website feature that allows you to upload content to the website (or any other place linked by it), or to make contact with other users or Visitors to the website, you must comply with the content standards set out in our Acceptable Use Policy stated below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the website constitutes a violation of their intellectual property rights, or of their right to privacy, or an infringement of any other legal rights that they have.We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or anyone on your behalf.

You must not use the website (including in posting any Submitted Data or messages) for any purpose that is unlawful or prohibited in any manner, or which is defamatory or damaging to the rights of others or which could damage, disable, overburden, or impair the website or adversely affect its operation. APOTHEM and its Affiliates is not responsible for messages posted by Visitors or Customers, nor the views contained in them. You shall indemnify APOTHEM and its Affiliates in full for any breach of any third party’s rights and also for any false, derogatory or other damages statements made by you. 

You must not attempt to gain unauthorised access to the website, other accounts, computer systems or networks connected to the website (or otherwise), through hacking, password mining or any other means, nor shall you commit an act or omission that facilitates such activity by another person. 

Our website may contain links to third party websites and Other Services and we are not responsible and are not by providing such links, condoning or approving the contents from those third parties, including for those other websites and Other Services, nor their terms of use or content and by you clicking on those links you shall satisfy yourself as to whether these are appropriate for you. You shall indemnify us and hold us harmless against any claims you may have in respect of such third-party websites and Other Services.

The APOTHEM website and all services relating to it (including any relevant software) and all data, materials and information provided from it), contains proprietary and confidential information that is protected by intellectual property rights and other applicable laws. APOTHEM grants you a limited, personal, non-transferable, non¬exclusive license to access and use the website only in the manner contemplated by these Terms. No other rights are expressly or impliedly given.

“APOTHEM” and the hexagon logo and the names and logos of individual APOTHEM products and services are trademarks of APOTHEM or its Affiliates and copyrighted to APOTHEM or its Affiliates (as applicable). You agree not to display or use, in any manner, the APOTHEM trademarks, without APOTHEM’s express prior written permission and if such permission is given, to only use them in the manner and context that such permission is granted. APOTHEM has the right to revoke any such consent immediately upon notifying you.

  1. Supply of Goods and/or Services 

In the event that you order any goods or services from us on, or via this website, or any other ecommerce site where we display our shop, you agree that these Terms shall apply to that order.

You hereby represent and warrant that you:

  • have the right to place such order and are authorised to place it including to make any payment for the goods and/or services the subject of such order; and
  • you are at least eighteen years of age (or if to lawfully buy such products and/or services where you have to be at an age older than eighteen (e.g. 21 years of age) you are at least that age) and legally entitled to buy such products and/or services; and
  • in buying any of the products and services you have properly and clearly assessed whether you have any allergies to which they may be affected by the use of such products or services; and
  • you do not have any medical conditions which could be adversely affected by such products and services and if you have any doubt as to this that you will take medical advice before using any of our products and/or services. View medical disclaimer.

You may not order any of our products or services for use or import into any country or state where under applicable law, the use of them would be illegal or break any applicable regulation or import restrictions. You should satisfy yourself about the lawful of our products and services in any state, country or territory and no representation or warranty, whether express or implied is given by APOTHEM in this regard. No representation or warranty is given as to the suitability of any product or service by us and they are provided “as-is” for you to assess if they are suitable for you. None of the foregoing shall restrict your consumer rights under English Law.

We reserve the right to refuse to provide any services or sell any goods to any person or business and for any reason and at any time. In the event that we have taken payment for your order, we may subsequently rescind the agreement to sell to you for any reason prior to shipping any product and repay you your purchase sums. In such circumstances that shall be the total liability of us to you, for such cancelled order. You may also cancel your order in accordance with applicable English Law prior to despatch of the products however once those products have been despatched by us, your rights to cancel shall be as provided for in our returns policy. There may be a charge for you to cover any administration or postage costs in such circumstances.

You understand and agree that your Submitted Data (not including credit or debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit and debit card information is always encrypted during transfer over third party networks.

We use payment providers for the processing of payment, and you agree to provide such information as required by them to validate the payment by you. In the event that any payment is not cleared or subsequently revoked to us for any products that have been despatched to you, then we retain all title to those products which you shall return to us those products and in the original condition they were despatched to you and any failure by you to do so shall mean you remain fully liable to us for the full payment of those products.

On our website, you can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment please visit Klarna’s website or contact Klarna’s customer service.

Prices for our products are subject to change without notice and a product or service may be withdrawn without notice too. We reserve the right at any time to modify or discontinue any product or service (or any part or content thereof) without notice at any time and we shall have no liability to you for doing so. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Shipping & Returns Policy.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

In no case shall APOTHEM Labs, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products. The total liability of APOTHEM and its Affiliates (as applicable) shall not exceed the cost of you purchasing the service or the products to which you claim any liability. None of the foregoing shall restrict or limit any liability which cannot be restricted or limited under English law, nor for any death or personal injury caused by APOTHEM.

  1. Miscellaneous

These Terms and any dispute or claim arising out of or in connection with them (including any non¬contractual disputes or claims) are governed by and are to be construed in accordance with the laws of England and Wales. Each of the parties irrevocably submits for all purposes (including any non-contractual disputes or claims) to the exclusive jurisdiction of the courts in England. You have no right to assign these Terms (or any rights you may have under them) without our express prior written consent.

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this website constitutes the entire agreement and understanding between you and us and govern your use of the website, purchase of any products and use of any service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). 

Questions about the Terms should be sent to us hello@apothemlabs.com

January 2020

APOTHEM Rewards Terms and Conditions 

  1. Membership & Eligibility

The APOTHEM Reward Program (“Program”) is a rewards program offered by APOTHEM Labs Limited (“APOTHEM Labs”) to its customers located in the UK, Ireland, Belgium, France, Germany, Netherlands, Austria, Portugal, Spain, Italy and Sweden. Membership to the Program ("Membership") is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of APOTHEM Labs and its affiliates are eligible for Membership but may be excluded from certain promotions in the entire discretion of APOTHEM Labs. You must be age 18 years or older and a legal resident of the above Countries to be eligible for Membership.

By submitting an application for Membership in the Program, you agree to be bound by these terms and conditions (“Terms”). NO PURCHASE IS NECESSARY TO BECOME A MEMBER. The Program is void where prohibited by law.

  1. Earning and Redeeming Program Perks 

Under the Program, you earn one (1) APOTHEM Loyalty point (“point”) for every £1 Sterling spent by you on products online at apothemlabs.com as from the date that you became a member.

Subject to the termination provision of these Terms, points will expire if there is no account activity in 12 consecutive calendar months or after 3 years from opening an account unless otherwise agreed with APOTHEM Labs. Points may be redeemed for rewards to be determined by APOTHEM Labs in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (1) accumulate a minimum number of points as established by APOTHEM Labs and (2) make an additional purchase of merchandise from APOTHEM Labs at the time that you redeem your points. Program members are able to redeem no more than one of each reward per transaction. Points are not transferable and also have no cash value and can only be redeemed for APOTHEM Rewards. APOTHEM Labs may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash. To the extent that you return any merchandise, any refund will only be for the amount you paid and no cash refund is made in respect of points used by you. APOTHEM Labs is under no obligation to recredit any points used by you on any merchandise which is returned by you for any reason. Any points received by you for any purchase you make, shall be lost if that purchase is then returned by you for any reason.

Rewards are available with point redemption while supplies last and substitutions by APOTHEM Labs may occur in APOTHEM Lab’s sole discretion. You are not required to redeem any points during checkout. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact APOTHEM Labs customer service at hello@apothemlabs.com.

  1. APOTHEM Rewards

APOTHEM Reward status is conferred on those registered APOTHEM Labs members who sign up for an account with us online. A Reward is a point earnt and then transferred for money off or a gift. APOTHEM Reward status is good for the calendar year in which the APOTHEM Labs Reward member qualifies and the following full calendar year; after that, annual requalification is required. APOTHEM Labs may, in its sole discretion, alter, limit, or modify the APOTHEM Labs Reward program rules, regulations, benefits, eligibility for membership, or any other feature of the APOTHEM Labs Reward program or may terminate the APOTHEM Labs Reward program at any time in its sole discretion, without prior notice.

  1. APOTHEM Black - Reward Top Tier Membership

APOTHEM Black status is conferred on those registered APOTHEM Labs Reward members who spend a minimum of £750 (net of sales tax) on merchandise online within 12 months of them becoming a member. APOTHEM Black status is good for 12 months from the date the level was reached; after that, annual requalification is required to maintain status. APOTHEM Labs may, in its sole discretion, alter, limit, or modify the APOTHEM Labs Points program rules, regulations, benefits, eligibility for membership, or any other feature of the APOTHEM Labs program or may terminate the APOTHEM Labs Reward program at any time in its sole discretion, without prior notice.

  1. Agreeing to APOTHEM Labs Privacy Policy & Email

APOTHEM Labs values your privacy. The personal information collected from each member, including purchase history, will only be used and disclosed by APOTHEM Labs for the purpose of the administration of the Program, internal analysis for marketing purposes, and as otherwise permitted by APOTHEM Labs Privacy Policy. By submitting an application for Membership in the Program, you agree to be bound by APOTHEM Labs Privacy Policy and Terms of Use. Please see APOTHEM Labs Privacy Policy and Terms of Use. By submitting an application for Membership in the Program, you agree to receive advertising, marketing materials and other communications from APOTHEM Labs. By signing up to join the Program, you will automatically be subscribed to receive Reward Program emails. If you do not wish to receive these communications, you can request that they be discontinued by unsubscribing on any of the reward programme emails you have received but in doing so you agree that your membership will lapse and all points you have accumulated will be terminated immediately.

  1. Changes, Termination And/Or Removal From Program 

The supply of any merchandise by APOTHEM Labs is subject to its terms and conditions of sale and none of these terms shall seek to amend those terms which shall apply in full with anything you purchase from APOTHEM Labs. APOTHEM Labs may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the APOTHEM Labs website.

APOTHEM Labs reserves the right to exclude individuals from the Program in its sole discretion. Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 12 consecutive months, any misrepresentation or any conduct detrimental to the interests of APOTHEM Labs may subject members to Membership revocation and will affect eligibility for further participation in the Program. Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled, any points in your account will automatically expire. APOTHEM Labs shall have no liability whatsoever to you in exercising any of the foregoing rights.

APOTHEM Labs reserves the right to make changes to its Website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Program, you hereby agree to be bound by any such changed Terms.

  1. Additional Information on the Program

If you have any questions regarding the APOTHEM Labs Reward Program please email hello@apothemlabs.com

January 2021. Promotional Terms & Conditions

Promotion terms and conditions apply. Any order is subject to the terms and conditions on our webpage for the purchase of products from us. Code will apply the stated percentage % discount on the total order value, (not including any sales tax/VAT and not including any delivery costs). This discount code cannot be used in association with any other promotions or offers and is not valid on any limited-edition products or bundle promotions.  The discount code shall expire according to the promotion after which if it has not been used, it will not be valid. APOTHEM Labs shall have no liability for any failure by you to be able to actually use the discount code, including for any failure on any communications or other system or inability to complete the payment with any payment processor, or because of any lack of stock to use it as against. The code can only be used for actual products provided by APOTHEM Labs on its website which are supplied by APOTHEM Labs and not for any third-party products and services.  It is not valid to be used for any services or other treatments which APOTHEM Labs may provide. The discount code cannot be used in any store or concession which APOTHEM Labs provides its stock and may only be used on the APOTHEM Labs website for products displayed on that website. We reserve the right to end any discount promotion before the stated expiry date.

December 2021 - Customer Survey, £150 Voucher Prize-Draw Terms and Conditions: 

    1. The promoter is: Apothem Labs (company no. 1776595] whose registered office is at APOTHEM Labs Ltd Suite 118, 8 Duncan Street, London, N1 8BW.
    2. The competition is open to residents of the United Kingdom aged 18 years or over, except employees of Apothem Labs
    3. There is no entry fee and no purchase necessary to enter this competition.
    4. By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
    5. Route to entry for the competition and details of how to enter are via https://form.typeform.com/to/rKRHVcwT
    6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
    7. Closing date for entry will be January 10th 2022. After this date no further entries to the competition will be permitted.
    8. No responsibility can be accepted for entries not received for whatever reason.
    9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
    10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
    11. The prize is as follows: £150 voucher redeemable on apothemlabs.com only. It will be valid for 3 months from 10th January 2022.
    12. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
    13. Winners will be chosen at random by software, from all entries received.
    14. The winner will be notified by email. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
    15. The promoter will notify the winner when and where the prize can be collected / is delivered.
    16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
    17. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
    18. The winner agrees to the use of his/her survey responses and first name in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
    19. Entry into the competition will be deemed as acceptance of these terms and conditions.